Device Lifecycle Management
Red8 Delivers a Device Lifecycle Model to your Business
As the shift to work from home has become a more permanent strategy, organizations are facing the daily IT burden of imaging, kitting, packing, shipping, inventory management, and device logistics.
Device Lifecycle Management eliminates this IT burden, creates cost savings, and allows customers to focus on their core business, as well as items such as continual service improvement, revenue generation, and enhancing their end user experience.
Do you need help managing your work from home logistics?
Red8 is the answer.
Across the industry landscape, leveraging inadequate packaging materials has led to an average of 30% breakage during shipping. Due to the lack of well-defined processes, end user devices are rarely returned upon separation and new hire packages are frequently delivered with missing items and contain equipment that is not compatible with either the workstation or other peripherals. All of these factors contribute to organizations facing an increased risk of damage to their brand and deliver a horrific end user experience.
Red8’s Device Lifecycle Management (DLM) Service will handle every step of the lifecycle of your devices and ensure the most efficient and timely onboarding, replacement of devices that fail in the field, refresh of devices that have aged out of its useful life, and the return of devices and peripherals for your remote agents and employees. On behalf of our customers, we will handle all of the imaging, kitting, packing, and shipping activities to deliver your end user a white glove service.
Device Lifecycle Management Services
Assisting customers with maintaining proper inventory levels and mitigating supply chain disruption.
Extending your imaging capabilities into our Technology Center allows for greater scale and adhesion to your standards.
We partner with your organization to automate inbound and outbound data via the latest technology or internal platforms
We create a shrink-wrapped insert that contains all the small items in the box along with a welcome package to help the user get started.
Red8 continues to innovate with these customer-driven improvements:
- Leverage packaging technology to completely encase and form-fit box contents, we’ve reduced breakage during shipping to less than 1%.
- Provide detailed digital forensics by photographing and cataloging the contents of each order. Shrink wrap cables and peripherals (mice, webcam, headset, and so on) to allow end users to easily identify components and lower helpdesk first-call volume.
- Display Power BI dashboard with historical and daily reporting.
- Automate the ticketing platform to create a touchless order processing workflow.
- Enhance the end user experience detailing contents in the box, how to get started, and company branded materials.
What Our Customers are Saying:
Digital Customer Service Leader:
“We engaged Red8 as one of 4 logistical partners and have since made the decision to consolidate to one being Red8. Their superior quality and the ability to accelerate our business were the key deciding factors.”
Customer Service BPO Leader:
“Red8’s services are at the core of our business and are extremely critical and visible to everyone in our organization. The decision to move to Red8 and their device lifecycle management services has been a resounding success and we look forward to our continued partnership.”