Feb 20 2019
If you want to optimize your IT department, there are plenty of approaches and methodologies to help you streamline operations. These frameworks have been tried, tested, and tweaked over the years and provide best practices for continual improvement so you can improve your IT department over time.
If you want to know your ITIL from your Six Sigma or your CBAP, you’ve come to the right place.
ITIL is a collection of processes, practices and disciplines for IT Service Management. ITIL focuses on aligning IT services with the needs of the business through Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
ITIL covers 26 different processes, including:
ITIL will enhance the availability, responsiveness, and resilience of your IT applications and systems. It aligns IT service provision with business needs, provides a structured way to manage risks and incidents, and allows for portfolio planning and financial management. ITIL also covers the design of new IT services, introducing and changing technology, and continual improvement.
Six Sigma is a framework for designing and improving business processes, with a strong focus on metrics and measurable change. It concentrates on maximizing the efficiency, accuracy, quality, and speed of the inputs, processing, and outputs of business operations.
Six Sigma can be used in several ways, with one of the most common being continual service improvement through DMAIC — Define, Measure, Analyze, Improve, Control:
Six Sigma will streamline and optimize your business processes. If you have operational processes that are slow, broken, or provide low-quality outputs, Six Sigma breaks those processes down to identify what is at fault. It then makes small, incremental changes to enhance quality, accuracy, efficiency, and speed.
CBAP is a qualification that business analysts can achieve to show they have the skills and experience to translate business needs into IT solutions. Although CBAP and business analysis has a strong technology component, possible solutions also include process improvement, strategic change, or shifts in the organization.
Business analysis is made up of several related areas:
A CBAP business analyst has the insight and knowledge needed to translate your business goals into projects and continual improvement initiatives that your IT department can implement.