IT automation is the process of automating individual, distinct tasks within your business, while IT orchestration links those tasks together to automate entire processes. With the move of IT infrastructure into the cloud, automation and orchestration are becoming an increasingly important part of cloud services. As part of your business case for cloud migration and expansion, it can be useful to understand the benefits that automation and orchestration bring to your business.
Automation of Low-Value, Repeatable Tasks
Automation works best for tasks where a human operator would not add much, if any value. These tasks are typically the easily-repeatable, low-level, mundane tasks that most employees dislike. By automating these tasks, you remove the need for employees to have to complete them. This leads to:
- Improved morale as employees can focus on more interesting and fulfilling activities.
- Less chance of human error due to bad data input or other issues when transferring actions or information.
- Reduction of boredom and frustration in the workforce and strengthening a sense of purpose.
Orchestration of Business Processes
When you integrate multiple automated tasks together, you can orchestrate the whole, end-to-end process. This will lead to substantial gains in efficiency, accuracy, and speed. You can expect:
- Reduced waste due to less human error and the need for rework.
- An easily-scalable process as it’s much easier to add computing resources and functions to an automated process than it is to add employees and business resources to a manual one.
- Faster processes as operations are only limited by capacity and compute speeds, rather than the availability and capability of a human operator.
- Greater accuracy as automated processes do not “make mistakes” — although it is important to make sure processes are configured and optimized correctly.
Greater Staff Engagement and Innovation
The reduction in low-value tasks will motivate your employees to spend their time and energy creating more value for the business. You can focus their objectives around growing the business, and align employee goals with innovation and improvement, rather than simply “getting through the day.” This will reduce team friction, improve relationships, and make management and support much easier.
Standardization of Automated Processes
Businesses depend on reliability and quality, so automating processes provides much more control over inputs and outputs. Standardization is a long-term goal for businesses across all sectors, especially as they grow. IT automation can also help a business to meet its regulatory and compliance goals, and can assist with quality and other ISO certifications.
Ultimately, automating processes leads to less waste, happier staff, higher profit margins, and an improved bottom line. With the ease of automating and orchestrating in the cloud, it makes good sense to focus on process improvement that will drive business success.